Terms & Conditions

1. Who We Are

In these Terms, "we", "us" and "KAPO GROUP" mean the company above; "you" and "Client" mean the person or entity placing an order.

2. Services

We provide digital marketing services, including marketing strategy, brand identity, search engine optimisation, content production, email and lifecycle automation, analytics and related consulting work. The scope of each service is described on its service page on the Website and is agreed with you before work begins.

All services are professional services delivered in electronic form. We do not sell or ship physical goods.

3. Prices and Hourly Rates

• All services are priced per hour of work. The hourly rate of each service is shown on the Website in euro (EUR) and is marked "/ hour".
• You choose the number of hours when adding a service to the cart. The order total is the hourly rate multiplied by the number of hours, plus or minus any discount agreed in writing.
• We do not sell fixed-price packages through the Website. Any estimate of the total hours for a project is indicative; the binding amount is the one stated in the order and on the invoice.
• Prices are quoted in EUR. Applicable value added tax is shown on the invoice.

Payment currencies and methods are described in our Payment Policy.

4. Account and Accuracy of Information

To place an order you need an account on the Website. You are responsible for keeping your login credentials confidential and for the accuracy of the billing and contact information you provide. Please notify us at once if you believe your account has been used without your authorisation.

5. How a Contract Is Concluded

1. You add services and the required number of hours to the cart.
2. At checkout you provide your billing details and confirm the mandatory statements, including your agreement to these Terms.
3. When you place the order, the Website creates an order with a unique order number and shows the amount payable. This is your offer to purchase.
4. The contract is concluded when we confirm the order and the payment is received. Until then no work is started and no obligation to deliver arises.
5. The order, the invoice, the agreed scope and all correspondence are available in your account on the Website for the duration of the engagement.

6. Payment

Services are paid in full in advance unless agreed otherwise in writing. Card payments are processed by our payment service provider over an encrypted connection; we never receive or store your full card number. Details of accepted currencies, payment methods, invoicing and failed payments are set out in our Payment Policy.

7. Delivery

All deliverables are provided electronically through your account on the Website and, where agreed, by email. Delivery times, the acceptance procedure and revisions are described in our Delivery Policy.

8. Right of Withdrawal for Consumers

If you are a consumer resident in the European Union, you normally have the right to withdraw from a distance contract within 14 days of its conclusion, without giving any reason (Directive 2011/83/EU on consumer rights, as implemented in the Slovak Republic by Act No. 102/2014 Coll.).

Because our services start promptly after payment, at checkout we ask you to confirm two things expressly:

• that you request performance of the service to begin before the end of the 14-day period; and
• that you acknowledge you will lose your right of withdrawal once the service has been fully performed.

This confirmation is recorded with your order together with its date. If you give it and the service is subsequently fully performed, the right of withdrawal ceases. If you withdraw while the work is still in progress, you owe an amount proportionate to the work already performed up to the moment you informed us, and the remainder is refunded.

If you do not give that confirmation, work begins after the 14-day period expires, or earlier if you later ask us in writing to start.

To withdraw, send an unequivocal statement to [email protected] stating your name, order number and that you withdraw from the contract. We will confirm receipt and refund any amount due using the same payment method, without undue delay and no later than 14 days after we are informed.

9. Cancellation and Refunds

Cancellations, refunds and the handling of disputes are described in our Cancellation and Refund Policy. Nothing in these Terms limits your statutory rights as a consumer or your right to raise a dispute with your bank or card issuer.

10. Your Obligations

• Provide the information, access and materials we need to perform the service, in good time.
• Ensure you hold the rights to any material you supply to us for publication or processing.
• Do not use our services for unlawful, misleading or infringing purposes, or in a way that would breach the rules of advertising platforms or applicable marketing law.
• Respond to requests for feedback or acceptance within the agreed time.

Where a delay is caused by missing input from you, delivery dates shift accordingly.

11. Intellectual Property

Upon full payment of the order, you receive the ownership of, or an unlimited licence to use, the deliverables we produce specifically for you. Our own pre-existing methods, templates, tools and know-how remain our property. We may refer to the engagement in our reference list only with your consent.

12. Confidentiality

Each party keeps confidential the non-public information it receives from the other and uses it only for the purposes of the engagement. This obligation survives the completion of the order.

13. Warranties and Liability

We perform our services with professional care, in line with the agreed scope. Marketing results depend on factors outside our control, including your implementation, competition, search engine and platform algorithms and market conditions. We therefore do not warrant specific traffic, ranking, conversion or revenue figures, and no such figure forms part of our obligations unless it is expressly agreed in writing.

Our liability for a given order is limited to the amount you paid for that order, except for damage caused intentionally or by gross negligence, injury to life or health, and any other liability that cannot be limited under applicable law. Statutory consumer rights are not affected.

14. Personal Data

We process personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Slovak Act No. 18/2018 Coll. Details of what we collect, why, how long we keep it and how it is protected in transit and at rest are set out in our Privacy Policy. Cookies are described in our Cookie Policy.

15. Complaints and Dispute Resolution

Please address any complaint to [email protected] with your order number and a description of the issue. We confirm receipt without undue delay and respond within 30 days at the latest.

If you are a consumer and we cannot resolve the complaint together, you may turn to the competent alternative dispute resolution body. In the Slovak Republic this is the Slovak Trade Inspection (Slovenská obchodná inšpekcia, Bajkalská 21/A, 827 99 Bratislava), or another ADR entity listed in the register kept by the Ministry of Economy of the Slovak Republic. You may also bring the matter before the competent court.

16. Governing Law and Jurisdiction

These Terms and any contract concluded under them are governed by the law of the Slovak Republic, in particular Act No. 513/1991 Coll. (Commercial Code) or Act No. 40/1964 Coll. (Civil Code) and Act No. 102/2014 Coll. on consumer protection in distance selling, excluding conflict-of-law rules that would lead to another legal system.

The courts of the Slovak Republic, with local jurisdiction at our registered office in Bratislava, have jurisdiction over disputes arising from these Terms. If you are a consumer, this choice does not deprive you of the protection of the mandatory consumer law of your country of residence, nor of the right to bring proceedings in the courts of that country where applicable law so provides.

17. Changes to These Terms

We may update these Terms to reflect changes in our services or in the law. The version published on the Website at the moment you place an order governs that order. Material changes are announced on this page with a new effective date.

18. Contact